This article lists the frequently asked questions about enrollment in the University of the Philippines Open University (UPOU).


Please note that admission and enrollment are two different processes in UPOU. Admission is when you apply for a program, while enrollment or registration is when you are accepted as a UPOU student and are enrolling for courses.


For FAQs on UPOU admission, please go to this article.


Please read each item carefully.


You can click on any item in the Table of Contents to directly navigate you to the information you need.


TABLE OF CONTENTS

1. Who are qualified to enroll?

2. What are the enrollment procedures?

3. What is AIMS-Student Portal?

4. How can I request a password for AIMS-Student Portal?

5. I have a password already. Why can't I access the Student Portal?

6. I am a former UP student, but UPOU has given me a new student number. Which student number will I use when I log in to the Student Portal?

7. I was able to log in to the Student Portal, but the "Register Online" icon is grayed out or not accessible. Why?

8. How can I correct the contact information in the Student Portal?

9. I can't proceed to "Register Online." The system keeps asking me to enter a province/municipality in my contact information?

10. I have been admitted/transferred to another degree. How come my records in the Student Portal are not yet updated?

11. Can I be enrolled in the semester and trimestral terms?

12. Do I need to contact my Program Chair for academic advising before I register online?

13. The course I will enroll is not included in the list of courses displayed in Step 1. Where can I find it?

14. How and where can I pay my matriculation fees?

15. I have already paid my fees. What will I do next?

16. My enrollment status is "In Process." Can I still change the enlisted courses online?

17. I have already uploaded a scanned/digital copy of the proof of payment. How will I know that I am enrolled already?

18. My request to enroll additional courses beyond the regular academic load for my program has been approved. Why can't I enroll in additional courses online?

19. I was granted a scholarship/free tuition privilege, but why do I still have a paying status in the ORS?

20. I have TFE/Reduced fee privilege. How can I enroll online?

21. Who are required to enroll residency?

22. I am a new UPOU student, how can I get my UP webmail account?

23. When is the enrollment or registration period?





1. Who are qualified to enroll?

Only the following students are eligible to enroll at UPOU:

  • Newly admitted students;
  • Continuing students;
  • Cross-Enrollee students; and
  • Non-Degree students.


For more information about who are eligible to enroll at UPOU, please visit this page.




2. What are the enrollment procedures?

Enrollment at UPOU is done through the online registration system (ORS) which can be accessed via the Student Portal. Only students who are eligible to enroll are given access to the Online Registration System (ORS).


The ORS is only accessible from the first day to the last day of the enrollment period. Students need to complete their enrollment and uploading of proof of payment on or before the last day of enrollment. Note that the assessment of fees is also done on the ORS, and full payment of enrollment fees is required for enrollment. Enrollment and payment of fees must be completed within the registration period. Refer to the academic calendar for enrollment schedules.


All registration fees must be paid in full during the prescribed enrollment period. For scholarship or financial assistance, refer to the Office of the Student Affairs website for information.


Some important reminders before enrolling:

  • For first time enrollees: Click on the “Request for Password” link on the homepage of the Student Portal and enter the student number assigned during admissions. Check your email for the system-generated password. Use this password when logging in to the Student Portal.
  • For all enrollees: Please make sure you are eligible to enroll and have sought academic advising before enrolling. Go to the Course Offerings page for the list of courses offered for the term.


How to enroll or register courses: 

Step 1: Log in to the Student Portal and access the Online Registration System (ORS).


Step 2: Select the term and select courses by clicking the course number/code. The system will automatically display the assessment of fees once courses are selected.


Step 3: Pay the registration fees through one of the payment facilitiesGet a copy of the bank-validated slip/credit card transaction slip/official receipt. Upload a scanned copy/digital image of the payment slip to complete your enrollment.


Step 4: Wait for the confirmation of your enrollment. Students who pay their fees using the online payment option and those on scholarship will receive an automatic confirmation of enrollment.


Select students can also opt for manual enrollment. Kindly read more about it here.



3. What is AIMS-Student Portal?

The Academic Information Management Systems (AIMS) was developed to serve as the online gateway to the university’s academic operations. A student portal is the component of the system specifically designed for students. It is where students can enroll online through the online registration system (ORS), view their grades, request documents and student ID, update their contact information, and perform other online transactions. AIMS-Student Portal is different form MyPortal.




4. How can I request a password for AIMS-Student Portal?

If you are a new user, click REQUEST FOR PASSWORD. Enter your student number. You will receive a system-generated password through the email address recorded in the OUR database. Check your email inbox as well as your spam box in case the password notice gets routed there by your email server.




5. I have a password already. Why can't I access the Student Portal?

If you have requested a password several times, be sure to use the most recent generated password. And please make sure that you have entered your student number (year-5digits) and password (no spaces) correctly. If this still does not work, try using a different browser.


If none of the steps help, please send an email to [email protected] or [email protected].




6. I am a former UP student, but UPOU has given me a new student number. Which student number will I use when I log in to the Student Portal?

A UP student should be issued only one student number. Contact the Office of the Registrar (OUR) if you have been given a new student number upon your admission to UPOU. Once the error has been corrected by the OUR, you must use the original student number when you log in to the Student Portal.




7. I was able to log in to the Student Portal, but the "Register Online" icon is grayed out or not accessible. Why?

Only the following students are allowed access to ORS:

  • Continuing students
  • Newly admitted students
  • Readmitted students
  • Returning students with approved LOA
  • Cross enrollees with the approved permit to cross-register
  • Non-degree students with approved application

You can also contact the OUR to verify your status and request permission to register online if found qualified to enroll.




8. How can I correct the contact information in the Student Portal?

You can change/correct your contact information (address, contact number, email), and your preferred Learning Center online. However, for changes in basic information like name, birthday, program, student number, gender, civil status, and nationality, you need to fill out the Request for Change in Information Form, attach the supporting document/s, and submit these to the OUR. Please refer to the Request for Change of Information procedure.




9. I can't proceed to "Register Online." The system keeps asking me to enter a province/municipality in my contact information?

The ORS is designed in such a way that students must fill in all of the required fields, including municipality and province in the Philippine address. Once you enter information on the barangay/street field, you will be prompted by the system to indicate the municipality and province. If you are based abroad and do not have a Philippine address, leave these fields blank and proceed to fill out the foreign address completely.




10. I have been admitted/transferred to another degree. How come my records in the Student Portal are not yet updated?

Please contact the UPOU Registration by creating a ticket on the UPOU Helpdesk if your record is not updated.




11. Can I be enrolled in the semester and trimestral terms?

Yes. If your program is offered following a semestral schedule and you wish to take courses (e.g. electives) offered under another program that follows a trimestral schedule, and vice versa, you may register during the registration periods for the trimester and the semester as long as it has an approval from your Program Chair. 




12. Do I need to contact my Program Chair for academic advising before I register online?

Courses are usually offered based on a program of study, and the list of course offerings per term typically includes a note indicating which cohort or batch should take which courses. Students who adhere to the approved program of study by enrolling the courses offered for their cohort every term might not need to consult with their Program Chair before enrolling. However, if you are not sure about which courses to take, or you wish to get a clear confirmation that you are enrolling in the correct course/s, do consult your Program Chair. 


Undergraduate students should get enrollment advice from the Program Chair before registering online. Or refer to the self-advising checklist provided every term.




13. The course I will enroll is not included in the list of courses displayed in Step 1. Where can I find it?

There is a link to  on the enlistment page. Click this to display all the courses offered per program in that particular term. However, you should get the approval of your Program Chair before you enroll in a course that is not included in your curriculum.




14. How and where can I pay my matriculation fees?

The general procedures for payment fees are found here.




15. I have already paid my fees. What will I do next?

Log-in again to the Student Portal and upload a scanned copy or digital image of your proof of payment on the ORS. If you paid online, wait for the enrollment confirmation notification.




16. My enrollment status is "In Process." Can I still change the enlisted courses online?

Once submitted/confirmed, courses enrolled/enlisted can no longer be modified online. However, if you have not yet paid the enrollment fees, you can request the Registration Section to reset your enrollment. Send them a request by creating a ticket on the UPOU Helpdesk. If you need to change courses after you have enrolled, the correct procedure is to apply for a change of matriculation.




17. I have already uploaded a scanned/digital copy of the proof of payment. How will I know that I am enrolled already?

Make sure that the size of the uploaded file is not beyond the maximum limit of 500kb. Most failures are caused by uploading a file that is too large. Check also that the amount indicated in the proof of payment corresponds to the total amount in the assessed fees.


Wait for the OUR’s confirmation of your enrollment. Please note that the confirmation may be delayed if you upload your proof of payment outside of UPOU’s office hours or during the weekend. Once confirmed, your registration status will be changed from “IN PROCESS” to “ENROLLED” when you log in again to the ORS. The enrolment confirmation also contains essential instructions such as myportal access, examination services, etc. If you did not receive the enrollment confirmation, please contact the Registration Section by creating a ticket on the UPOU Helpdesk. You now print your registration form (Form 5) as soon as your enrollment is confirmed.




18. My request to enroll additional courses beyond the regular academic load for my program has been approved. Why can't I enroll in additional courses online?

Wait for the OUR’s confirmation of your enrollment. Please note that the confirmation may be delayed if you upload your proof of payment outside of UPOU’s office hours or during the weekend. Once confirmed, your registration status will be changed from “IN PROCESS” to “ENROLLED” when you log in again to the ORS.


The ORS sets a maximum number of units per program that a student can enroll. If you have approval from the Program Chair to enroll additional units beyond the regular academic load per semester, you will have to:




19. I was granted a scholarship/free tuition privilege, but why do I still have a paying status in the ORS?

The OUR must wait for the confirmed list of grantees from the Scholarships Office or the Faculty Office before the information can be entered in the ORS. You may email [email protected] for scholarship inquiries or your Faculty Secretary for free tuition concerns to verify your scholarship status.




20. I have TFE/Reduced fee privilege. How can I enroll online?

UP employees and dependents who wish to avail of the TFE and reduced fee privileges must submit the accomplished form before the registration period. Continuing students should indicate on the form the courses they enrolled in the previous semester. Once the form has been processed, the corresponding discount will be reflected in the online assessment of fees. 




21. Who are required to enroll residency?

Students who have finished all their course work and are just working on their thesis or dissertation may enroll for RESIDENCE. Similarly, students who are not enrolled in any subject but who want to complete an “EXT” or remove a grade of “4” must also enroll for residence. 


Registration for residence should be done during the registration/enrollment period.




22. I am a new UPOU student, how can I get my UP webmail account?

UP webmail accounts are issued to all new students who are officially enrolled. UP username and password will be emailed to students before the start of classes. Students are required to use their UP email account when communicating with UPOU offices and their professors. For inquiries about UP webmail accounts, please email [email protected].




23. When is the enrollment or registration period?

Please always refer to the academic calendar for important dates. You can view the academic calendars here.




Contact information of UPOU Registration Section

UPOU Registration
(6349) 536-6001 local 102/106
https://registrar.upou.edu.ph/enrollment/
https://helpdesk.upou.edu.ph