This article will guide you on how you can get support from this ticketing based system.
This UP Open University (UPOU) Helpdesk provides information you would find on the official UPOU website and microsites. You can easily access those information here in the UPOU Helpdesk. Information are arranged as "solution articles" in the "Solutions" tab or "Knowledge Base."
Whether you are a logged in user or not, you can search for existing solutions or solution articles to questions you might have about UPOU (admission procedures, admission requirements, grades, enrollment, document requests, academic concerns, etc.).
If you can't find a solution article for your inquiry or concern, we've listed the steps you can take to get the information you need in this article: How do I use this UPOU Helpdesk?
Now, if none of the steps in the article above helped you, you need to file a ticket. You need to be a logged in user to file a ticket.
Think of a ticket similar to an email. A ticket is a message we receive from you when you have inquiries or concerns that need attention.
Follow these steps to file a ticket:
1. Log in. On the upper right corner of this website, click on or tap Sign up to create a new account, or Login to log into the system with an existing account. If you are creating an account for the first time, follow the directions on the screen to set up your account.
2. Reply to an existing ticket or file a new ticket.
- Replying to an existing ticket: If you have a previous ticket that directly relates to your concern, you can re-open that ticket by replying to it on your email.
- Filing a new ticket: If your question is about a new issue, click on New support ticket and complete the fields. Kindly make sure that you clearly state your inquiry or concern in the support ticket.