This article lists the frequently asked questions about the massive open online courses offered by the University of the Philippines Open University (UPOU). You can also view some news and announcements regarding UPOU MOOCs and UPOU MODeL on this webpage and Facebook page.


This article is very extensive, but we hope you will read it carefully. 


You can click on any item in the Table of Contents to directly navigate you to the information you need. Please browse through this Table of Contents first to see whether your question/s is/are included.


TABLE OF CONTENTS



Note: Please make sure that you browsed through these FAQs to see if your question was included. Please also follow the reminders (DE Readiness Module, Course Enrollment, Certificate of Completion, etc.) to avoid problems with your learning with MODeL. 



What is MODeL?

MODeL is the official platform of the University of the Philippines Open University for Massive Open Online Courses (MOOCs). Our courses are free and open to everyone. The courses we offer vary in topic such us Open Distance eLearning, Teaching and Learning, Business Analytics, and many more.


Are there admission requirements and qualifications to avail MOOCs?

There are no requirements or qualifications to access MOOCs offered by UPOU. You just have to follow the steps on FAQ "How do I access MOOCs?" below, and you have to accomplish the DE Readiness Module.


Can I register even though I am not affiliated with UP or have not taken the UPCAT?

Yes, MOOCs are free and open for all.


Do you accept high school graduates?

Yes, MOOCs are free and open for all.


Do I have to be in the Philippines to avail the MOOCs?

No, anyone from anywhere can access UPOU MOOCs.


What are the available MOOCs? What are the available courses?

You can always check out the available MOOCs by visiting https://model.upou.edu.ph, then scroll down to see "Featured Course Offerings." You can also check the 2021 MOOCs Calendar.


Can you notify me if there are available courses?

You can always visit the website from time to time or wait for announcements in the Facebook PageUPOU Massive Open Distance e-Learning.


How do I access the MOOCs? How do I register/create an account in MODeL?

Please follow these steps to access MODeL. Read each step carefully.


Step 1. Go to https://model.upou.edu.ph.

Step 2. Click on "Log In" to create a new account.

Step 3. Fill out the form with your complete details. Make sure that you are inputting a correct and valid email address.

Step 4. Open your email to see the confirmation link. If you did not receive a confirmation link, check your Spam folder. Otherwise, you inputted an invalid email address. If this is the case, repeat Step 3. If none of these help, send an email to [email protected].

Step 5. Confirm your email and log in. Always remember your username/email and password.

Step 6. For first time users of MODeL, complete the DE Readiness Module first. This module will give you an orientation on how to navigate MODeL, as well as how to be an online distance learner. 


Note: Only students with the "DE Ready" badge will be able to enroll in the courses.

The DE Readiness Module can be found in the course offerings of MODeL. Kindly check the MODeL homepage to view these offerings.


Step 7. Choose the course you prefer to participate in.

Step 8. Enroll and learn for free.


How much is the registration fee? How much is the enrollment fee?

UPOU MOOCs are free and open to all.


I did not receive my confirmation email. How do I confirm my account?

The confirmation email should arrive within five minutes after your sign up. If you did not receive a confirmation link, check your Spam folder. Otherwise, perhaps you inputted an invalid email address. If this is the case, create an account again. Please ensure that you indicate a correct and valid email address. If none of these help, send an email to [email protected].


How do I enroll in a MOOC?

For first time MODeL users, you have to accomplish the DE Readiness Module first. You can find it on the MODeL homepage. After completing the DE Readiness module, choose the course that you want to enroll in. Encode the course enrollment key when prompted, and start participating in the course activities.


Am I required to take the DE Readiness Module every time I want to enroll in a course?

No, you will only need to take the DE Readiness Module once, when you are a first time user on MODeL. Completing the module will earn you a "badge" which will serve as your "pass" to enroll in the courses. If you had already taken the DE Readiness Module or had enrolled/completed a MOOC offered by UPOU, then you will already have a badge and will no longer need the enrollment key.


Is MODeL the same as MyPortal?

No, MODeL is UPOU's platform for MOOCs. MyPortal is a site for students of UPOU degree programs.


I am a UPOU student and I already took the DE REadiness Module in MyPortal. Do I have to take it again in MODeL?

MyPortal and MODeL are two different platforms. In both websites, the DE Readiness Module should be taken. Please refer to the FAQs above for accessing the DE Readiness Module on MODeL.


Since MyPortal and MODeL are different platforms, you have to create an account on both websites to avail the services.


How long is the duration of each course?

Courses run for three to eight weeks.


How long does it take to finish a course?

All of our courses are self-paced, so you may complete them at your own convenience. Each MOOC may require an average of three hours of study time per week. You just have to take note of the deadlines of your course requirements, especially if you want to get a Certificate of Completion.


What gadgets do I need to access/participate in the MOOCs?

You can use a desktop computer, a laptop, a tablet, or your smartphone to access MODeL and to participate in your course requirements.


Can I access MOOCs through my phone?

Yes. If you want to access MODeL through your phone, just download the Moodle Mobile app on Google Play Store or Apple Appstore. Follow these steps to set up your app:


Step 1. Open the app and type the URL of MODeL (https://model.upou.edu.ph).

Step 2. Log in using your MODeL username and password.

Step 3. Access your enrolled courses.


In the mobile app, you can view your course activities and download course materials for offline use.


What materials and activities should I expect in the courses?

MOOCs use a variety of resources in various media such as videos, podcasts, and electronic print materials. Activities are also varied per course but you can expect some quizzes and assignments.


Can I download the course materials from MODeL?

As long as the course material is downloadable (has a download button), you can download your course materials.


How do I know if I'm already enrolled in the MOOC I chose?

To know which courses you are enrolled in, go to "My Courses." The button is on the upper right of the screen. If it does not show up, perhaps you have not completed the DE Readiness Module yet. Browse through the previous FAQs to know about the DE Readiness Module.


I tried to enroll in the course, but it says “unavailable." Why is this happening?

You may only enroll when the course opens for enrollment. While waiting, you may do the DE Readiness Module first, and get a DE Ready badge if you haven’t done so.


I can't enroll in a course because it's asking for an enrollment key. I already have the badge so why is this happening?

Courses with enrollment keys are not open to the public.


How do I know if the course is open for enrollment?

Check the "Featured Course Offerings" on the MODeL homepage to see the date of availability of your chosen course.


Can I unenroll myself from a course? How?

Yes, you can choose to unenroll from a course. To unenroll yourself in a course, go to the course. Find "Course Tools" on the right side of the screen, below the list of topics, and click on it. At the center of the screen, you will find the “Unenroll Me” button that you have to click again. It will lead to a confirmation message. Just click “Continue” and you’re done.


I enrolled late and need more time to finish my course. Can you extend it?

MODeL Administrators rarely provide extensions for our courses since everything is already scheduled per year. In cases that we have to extend a course, it will be decided by the course coordinator first. Check the MODeL News for announcements regarding course extensions. MODeL News can be accessed by scrolling down the MODeL homepage (https://model.upou.edu.ph/mod/forum/view.php?id=186).


Why did a course vanish in my “My Courses”?

A course "vanishes" from "My Courses" when it ends. Administrators of the UPOU MODeL archive these courses so they get hidden. You can always re-enroll in that course when it becomes available. Check MODeL's "Featured Course Offerings" for available MOOCs.


Can I enroll even though the course has already ended?

If the course permits you to enroll, you can do that. However, the contents of courses that have already ended are most likely inaccessible.


Can I enroll again next time if I don’t finish a course now?

Yes, you can enroll again. There are no limitations to the number of times you enroll in a course.


How do I know that I have already completed the course?

The easiest way to see if you have already completed is to check if your progress bar is already at 100%. However, there are times when the teacher have to acknowledge your submissions first so that it can be marked as complete. The best way is still for you to check manually if you did not forget anything.


If you are sure that you complied with all the course requirements, but your progress bar is not at 100%, see FAQ "The system is not acknowledging my submissions."


How can I get a certificate of course completion?

A digital Certificate of Course Completion will only be issued to those who are able to complete and pass all the requirements of their enrolled course. MODeL Administrators will issue a certificate at least two weeks after the end of the course. Completes will be notified through email when the certificates become available. An email will be sent to you containing the link to the certificate and some instructions and reminders.


How do I know that I am qualified to get the certificate?

More often, the easiest way to know the you are qualified to get the certificate is that you should have been able to submit the requirements needed to pass the course. You should also receive a passing grade in the assignments and quizzes. It is actually easier to determine the reasons that you may NOT be qualified:

  • You did not complete the requirements.
  • You did not carefully follow the directions. (See FAQ "The system is not acknowledging my submissions")
  • You did not provide the right answer to the questions in the activities or your explanation is not valuable enough.
  • You committed plagiarism. / You copied your answers from somewhere or someone else.


Are there things to remember to be issued a certificate?

Yes, here are a few things MODeL learners have to remember about certificate issuance:

  • Make sure your name in your account is your real and complete name (First Name, Surname). If you did not put your real name in your account, please edit your profile now by clicking on your name and looking for the Edit Profile option in your dashboard. This is usually located on the left part of your screen. Please write your name in an appropriate format by capitalizing the first letters or by capitalizing all letters.
  • Make sure you filled in all required information accurately. Please check if you have answered all questions. Please write your affiliation (ex: institution, company name, etc) and your position (Professor, President, etc). This is to further verify the authenticity of your account.
  • Completers will be notified through email when the certificates become available. Certificates are usually issued at least two weeks after the end of the course. We will send you an email containing the link to the certificate and some instructions and reminders.
  • To know if the certificates have already been issued, go to this link: https://model.upou.edu.ph/course/index.php?categoryid=13. Select the year when the course you took was offered. Check the list of certificates. The name of the certificate is usually formatted as: 

Certificate for _Name of Course (Month and Year of offering)_

Example: Certificate for Social Entrepreneurship (Mach 2020)

  • If you think you passed the course but did not receive your certificate, check these FAQs first if you have a similar situation listed (e.g. you are sure you passed the course, but your progress bar is not at 100%). If none of these FAQs fit you, you may contact MODeL through [email protected] or through the Facebook page to verify or to know what requirements you failed to submit.
  • Certificates don't have signature, however you will see a QR code at the bottom left. The QR Code, when scanned, will direct you to a page where you can verify that you have completed the course. This is to prevent other people from reproducing the certificate and editing their name into it.
  • People who commit plagiarism will not get a certificate. Kindly make sure that the materials you have submitted have proper citations. Do not just copy-paste contents from the modules, your classmates, or the internet, and pretend that you're the one who wrote them. You can search through Google how to properly cite resources.


When can I expect my certificate?

The certificate will usually be issued at least two weeks after the course duration. Time may vary depending on the number of students.


How do I know that my certificate is valid if it does not have a signature?

Our certificates don't have a signature, however you will see a QR code at the bottom left. The QR Code, when scanned, will direct you to a page where you can verify that you have completed the course. This is to prevent other people from reproducing the certificate and editing their name into it.


What happens if I can’t complete a course?

If you don’t complete a course, you will not be able to get a certificate of completion. However, you can always enroll again on the course's next offering. Always check the MODeL homepage or MODeL Facebook page for updates.


Why is my course progress labeled “Conditional”?

When a course is labeled as “Conditional”, it means that certain conditions have been set for it to be accessible. Usually, MODeL Administrators use this to set the opening and closing date of a course. When this is set, you can only access the contents for a certain period of time.


The system is not acknowledging my submissions. Why does my progress bar say I am not yet 100% complete?

There are many possible reasons why your progress bar is not moving.

  • You did not follow the instructions to submit. For example: The direction says to post a discussion for your first requirement and reply to your discussion to submit your second requirement. If you did not follow the directions accurately, the system will not mark your submission as complete.
  • You did not pass the quiz. If you did not pass a quiz, it should have a red circle mark opposite it’s title.
  • You forgot to mark yourself as complete. Some courses have activities that require you to manually mark yourself as complete. These are activities that have a gray circle with a check mark on the upper left part. When you click this, it will become a green circle with a check mark.
  • You haven’t received a grade for a particular activity. Some activities require the teacher to manually acknowledge your submission.


Will I not get a certificate if I don’t have a passing grade in a quiz?

It depends on the requirement of the course. Contact your teacher. You can usually find their contact information when you visit their MODeL profile.


The quiz marked me wrong even when I wrote the right answer. Why is this happening?

The prerequisite of being a distance learner is to adjust yourself to automated assessment. You have to be able to think about how a machine (usually run by artificial intelligence), rather than how a human, will read your answers. You have to be able to satisfy the machine logic rather than the human emotion or logic. You have to think, “how do I satisfy the machine so that it counts my answers right?” One way is to provide the accurate words and phrases mentioned in the course.


While we recognize the limitations of automatic assessments run by artificial intelligence, for open online courses such as this one, this is just the first in the process and in no way dictate the decision of whether a participant satisfactorily meets the course requirements or not (thus, shall be given a completion badge/ certificate). The faculty course coordinators, at the end of the MOOC offering, still conduct the monitoring and double-checking of a participant's course activities before a completion certificate is released.


In terms of learning, regardless of the result of the automatic assessments, it is our hope that the open nature of the educational resources prepared and used for the MOOCs may also prove helpful for the participants as their study independently and or with the rest of the lifelong learners in the MOOCs.


Why did I have a low score in my essay exam even when I put my heart in answering?

The prerequisite of being a distance learner is to adjust yourself to automated assessment. You have to be able to think about how a machine (usually run by artificial intelligence), rather than how a human, will read your answers. You have to be able to satisfy the machine logic rather than the human emotion or logic. You have to think, “how do I satisfy the machine so that it counts my answers right?” The technique is to provide the accurate words and phrases mentioned in the course.


While we recognize the limitations of automatic assessments run by artificial intelligence, for open online courses such as this one, this is just the first in the process and in no way dictate the decision of whether a participant satisfactorily meets the course requirements or not (thus, shall be given a completion badge/ certificate). The faculty course coordinators, at the end of the MOOC offering, still conduct the monitoring and double-checking of a participant's course activities before a completion certificate is released.


In terms of learning, regardless of the result of the automatic assessments, it is our hope that the open nature of the educational resources prepared and used for the MOOCs may also prove helpful for the participants as their study independently and or with the rest of the lifelong learners in the MOOCs.


What do I do after completing a course?

You can choose to enroll in another available course or just wait for the issuance of certificates.


Can I put this in my resume or CV?

Yes, you may put your participation in this MOOC in your resume or CV as a 16-hour training.


Are these MOOCs accredited by the Commission on Higher Education?

Yes, UPOU MOOCs are endorsed by CHED. You may also read about Republic Act 10650 to see how UP Open University is the forefront of distance education in the country.


Are the MOOCs credited as CPD Units?

Unfortunately, CPD Units are not yet in place for UPOU MOOCs, but you may include them in your resume or CV as a 16-hour training.


I forgot my password. How do I retrieve my account?

You can click on the Forgot Password button. This will send you to a new page where it will ask for your Username or email address. Supply the information needed. An email will be sent to you so that you can reset your password. If this does not work, send a message to [email protected]


How do I edit my personal information such as my name, email, and username?

To edit your profile, follow these steps:

Step 1. Go to "My Courses."

Step 2. Locate "Edit Profile" on the left part of your screen. Click on it.

Step 3. After you’re done editing your information, scroll down and click on the “Update Profile” Button.


I am having trouble accessing MODeL. What do I do?

If the page says "Site cannot be reached," try following the steps in this post. Please make sure that you followed the steps correctly. If the site still cannot be reached, try accessing MODeL a few minutes or hours later.


You can also check announcements regarding MODeL issues from this link: https://model.upou.edu.ph/mod/forum/view.php?id=186

If you still have trouble accessing MODeL, report it to the Support Team by accomplishing this survey form.


If the page says "Under maintenance," it means MODeL is undergoing system maintenance. The site will be temporarily inaccessible. This is usually announced on the MODeL Facebook page. The date of which the site will be accessible again will also be announced on the MODeL Facebook page.



Note: Please make sure that you browsed through these FAQs to see if your question was included. Please also follow the reminders (DE Readiness Module, Course Enrollment, Certificate of Completion, etc.) to avoid problems with your learning with MODeL. 


Contact information for further inquiries/concerns about MOOCs/MODeL:

MODeL Support
[email protected]
https://www.facebook.com/upoumodel/


This article has been very extensive, but we hope you read it carefully to the end. Thank you.